Yes, Chronoexpert provides 100% free shipping to all EU countries. Prices are inclusive of VAT.
All products are shipped from our HQ in the EU (Spain - Bilbao).
However, you may face additional import/custom fees for deliveries to non-EU countries
No. No customs duties or additional taxes are to be paid when buying from inside the European Union
All products are shipped from our HQ in the EU (Spain - Bilbao)
We will send you your tracking number when it is available. DHL is our shipping provider, please check your tracking number here. https://www.dhl.com/en/express/tracking/monitor_shipments.html
Chronoexpert also ships outside the EU. However, you may face additional country-specific custom fees.
The customer is responsible for any additional charges and they will be in addition to the purchase price.
We recommend that you to contact your local customs office for further information.
RETURNS & EXCHANGES
Chronoexpert is committed to the complete satisfaction of our customers and the enjoyment of your purchase. We offer a hassle-free, 14-day return policy.
If, for any reason, you wish to return or exchange your watch, we will accommodate your request as quickly as possible.
If you decide to return the goods, the amount paid will be refunded after inspection by our watch experts using the same means of payment used for the purchase
Please, allow ten business days for the refund to be reflected on your original payment method.
Goods must be returned in the exact condition as they were delivered.
Goods used or worn during the return period or with scratches are not returnable.
We are unable to accept returns for any items that have been personalized or engraved, damaged, or worn.
We may have to make a deduction or restocking fee of up to 15% of the purchase price. This reimbursement is for the reduction in value of goods as a result of unnecessary handling by you
E.g. Unworn watches with stickers - Removing stickers or using a unworn watch will cause an up to 15% deduction of the return price because of loss of value.
The cost of returning the goods is the customer’s responsibility. We recommend using similar shipping used by the company as we are NOT responsible for lost packages
Goods used or worn during the return period or with scratches will not be accepted for return. We will apply a deduction or restocking fee at our sole discretion
Goods that have been damaged, opened for inspection or with alterations
Goods NOT in the exact condition they were delivered:
Without original stickers, tags
Without original papers, original box
Please contact the Chronoexpert customer success team within 14 days. You can do so, for purchases in unused condition from the date of shipment to request a return authorization.
Once a return authorization is issued, we will share with you the shipping information so you can proceed.
The cost of return postage and packaging will be your responsibility.. Please remember to use a reputable shipping company. For a fast and tracked delivery service use DHL, or Fedex and retain the evidence of postage. Otherwise, returns can be refused.
Be sure to include all original contents in your return package, including the watch, boxes, documents, accessories, links, straps, buckles, and authentication papers.
Otherwise, returns can be refused.
IMPORTANT: Sales out of the European Union are final.
Every watch bought from Chronoexpert comes with a 12-month Chronoexpert mechanical Warranty. That is in addition to the manufacturer’s warranty (If it still applies).
Our warranty covers mechanical and movement defects
Excluded from the warranty:
Damage by external issues or misuse: dropping the watch, impact, shock damage, improper handling, over-winding the watch.
Straps, bracelets and closures
Water damage unless stated otherwise on the invoice
Third-Party performance of service, opening the piece, alterations, repairs, will render this Warranty null and void
In the case of a warranty claim, we are your partner for consultation at all times. Our customer success team will help you with the next steps: please call our customer service team or send an email to firstname.lastname@example.org
CONTACT & OTHER
If you have questions concerning our company, products, the registration process, delivery policies or any other inquiries, our professional watch-loving team will be happy to assist you.
We are available by phone, Whatsapp and email. Happy to help!
Chronoexpert Customer Service Phone - +44 20 3514 4601.
Email - email@example.com
Working hours: Mon-Thu 9 am – 6:30pm, Fri 9 am – 2:30pm.
Chronoexpert is located in Bilbao (Northern Spain) we do not currently provide a retail space or showroom
Please first try resetting your password via the ‘Have you forgotten your password’ link. If it doesn't work, please contact us at firstname.lastname@example.org